Delivery Information

Once your order has been dispatched, we'll send you an email containing your tracking information. Simply click on the provided link in the email to access live updates on the whereabouts of your order. You'll be able to track its journey until it reaches your doorstep. Alternatively, you can visit the order tracking page on our website.

We're proud to operate warehouses globally, which enables us to dispatch your order directly from the same country it was placed.

Yes, your parcel will be delivered to the address you provided during the purchase process. If you're not available at the time of delivery, the courier will make alternative arrangements. This could include leaving the parcel with a neighbour, delivering it to a local post office for collection, or scheduling redelivery for the next day. Rest assured, we strive to ensure your parcel reaches you in the most convenient way possible.

We strive to ensure quick delivery by maintaining a fast turnaround of orders in our warehouse. As a result, we cannot guarantee that orders can be edited or cancelled once they have been placed. If you would like to edit or cancel your order, please contact help@mysweetsmile.com with the subject line "cancel" and provide your order details as soon as possible. If your order has already been shipped, you can initiate a return by following the steps outlined here. 

If you have accidentally entered the wrong address, please contact us at help@mysweetsmile.com as soon as possible. We'll do our best to assist you. Depending on the status of your order, we may be able to update the address if it hasn't been processed by our warehouse. However, if your order has already been shipped, we recommend contacting the carrier directly to make the necessary address adjustments. In the event that your order is undeliverable or returned to us due to insufficient or inaccurate shipping information, we may contact you or refund your order (excluding shipping charges). Please note that it's important to double-check your shipping information before finalising your order to ensure accurate delivery.